Below is a 3 & 1/2 minute audio review (from Robyn, a home owner east of Phoenix who had already used one water damage restoration company and was experiencing frustration with her insurance company).
To play the audio, click the triangle.


Q: If you knew somebody who needed assistance with any kind of damage restoration service, who would you recommend that they contact (if they were in central Arizona)?

A: Oh, without a question, I would recommend that they call Dane.

Q: What would you tell somebody about Dane if they were interested in a restoration company?

A: Well I would say Dane is awesome! [laughter] The first thing that I noticed about Dane was he was very cheerful and he’s got a great… aura about him, so immediately it made me feel less stressful….

Q: Tell me a little bit about the background of what happened….

A: He took a very stressful situation and he broke it down so I understood the process and the steps, so there weren’t any surprises. I felt confident that my dry out was being done thoroughly and properly.

He handled everything with the insurance so it was a HUGE headache off of my shoulders! Yeah, I have just really appreciated… all the attention and the extra effort that Dane has put in to getting our house put back together.

Q: So you were dealing with the insurance company to file a claim for the water damage repairs. What was it that Dane did that helped you with them?

A: I told him that I was having some frustrations with insurance and he asked me if he could call my [insurance] adjuster. So I gave my adjuster’s information to Dane and I did not have to worry about a thing after that, which… I cannot even tell you how awesome that was because… sorry I’m gonna cry. I love Dane. (laughing)

Q: Yeah! Ok…. Let’s see. Would you care to give them a rating on a scale of one to ten? For instance, what… how would you rate the service and everything overall?

A: Um, I don’t ever give anyone a ten- ever! [laughing] But I would give these guys a ten.

Q: [more laughter] Yeah!

A: I’m like one of those people that fills out a survey with fours. You know, if it’s one through five, it’s fours.

Q: Uh huh

A: Because you have to be pretty spectacular to get a five. But anyway… they’re awesome. They’re very, very great. I have loved everyone that’s come out.

Q: Very good. Okay! Well, I’m going to stop….

A: But… there is one other thing, though.

Q: Great! Go ahead.

A: If you’re going to be telling other people… Because this has totally been a new experience to me. And this is not anything that I have ever dealt with.

The thing that I have learned from this… (if anyone else was in this situation), is do not go through it alone. Do not try to battle insurance alone. Do not try to do your restoration by yourself, because unless you are an insurance adjuster and you know the insurance business in and out, you will lose yourself tens of thousands of dollars.

So, don’t try to do it by yourself! That… that’s my bottom line advice to anyone who has a flood or fire or any other kind of issue.

Audio testimonial from Robyn M.,

older-gentleman

“As you well know, there’s so many people that are scammers out there. When you get somebody good, it’s kind of good to brag about them. I’m happier than hell to brag about somebody good- there’s so damn many a-holes out there!

So, here is what happened to me. When I found squishy water soaked in to the carpet of my living room, I called other plumbers to repair the leak. One of them couldn’t come until a few days later… too busy giving estimates. The other one I called said “we can send someone out to locate the water leak and you’ll have to pay them 2 or 3 hundred dollars, then get another company for the water damage repairs and then after that call….”

Really? Look, I don’t want to have to pay somebody for one thing and then pay somebody else for the next thing and on and on and around in circles! I want one company that can do it all and do it well.

So, I asked my insurance agent, Carrie, and she gave me this restoration company’s business card. The guy that’s the head of maintenance where I live, he told me about these people, too.

There’s a lot of people here at Leisure World, my retirement community in Mesa, that they already did work for. So, I talked to about 4 or 5 different people that have hired these people. They couldn’t say anything against them… and I can’t either. It’s a good outfit as far as I’m concerned.

If someone in Phoenix needs water damage repairs or any other kind of restoration service, I can definitely recommend calling Ryan and Dane. That’s for darn sure! If they’d like to call me and ask me about them, I’d be glad to comment.

I’m even going to put their business cards up on the bulletin board at the administration building here in the retirement community. I would recommend them for anybody!”

Merle E. in Mesa, AZ,

296720_2341607863789_4889292_n

“I was so thankful that I had called Dane to get a second opinion after talking to another restoration company in Phoenix (the one that our first emergency plumber recommended). My husband and I were immediately so much more comfortable with Dane’s professionalism and attention to detail.

Then, when the insurance adjuster came during the repair process, that is when I was absolutely certain that I had made the right choice by hiring Dane’s company. The adjuster approved paying for everything that Dane requested and I just sat on the couch and let out a big sigh of relief!

But then a few days later, the warranty company had still not replaced our hot water heater (which is what had leaked to start the whole water damage emergency). With little kids, our family absolutely could not go a week without laundry, so we told Dane about that and he said “we will take care of that for you NOW,” which they did. That was awesome.

Next, Dane also helped us to reduce the bill of the first plumber (that I honestly believe was trying to prey on us in a stressful situation). It was not just an extra hundred dollars that they were trying to slip in to the bill… but a lot more than that! I really think they saw that we had a nice house and decided to try to gouge us. I was… I was disappointed. It was a big mess.

We were so glad to have Dane as our ally for everything. I just wish we had contacted him first!”

Lorena S. in Mesa, AZ,

mike-gumto2

“We had an emergency with water leaking down through the ceiling from our washing machine on the second floor. We called our insurance agent, who recommended a restoration company that I soon learned was not insured or properly licensed for the work we needed. The agent had never checked on that and was just as surprised as my wife and I were!

Not only did that other Phoenix restoration company do a rushed job with fixing the leak, but they failed to remove all the moisture (although they inaccurately told us that it was totally dry, which could have led to a huge mold problem). To top it off, they billed for thousands of dollars of work beyond what they actually did!

Fortunately, I found out about Dane’s restoration company fast and he was able to take good care of us. He quickly provided everything we needed: detecting the remaining moisture in the dry wall, drying it ALL out to prevent mold, replacing all the damaged carpet, and repairing all the other water damage, plus helping us get the most out of our insurance coverage, which is a whole different story….

What I can say very briefly is that it is someone’s job at the insurance company to look for reasons to deny at least some part of a home owner’s claim. I understand that and I did not take it personally when they tried to stick me with the cost of damage that was the result of the first restoration company doing incomplete work. When I told Dane about my situation, he helped get my insurance to approve some major costs from an electrical malfunction that happened weeks later. Overall, I was very pleasantly surprised and seriously impressed by the quality of service that Dane provides.”

Mike G. in Phoenix, AZ,

brock

“Very professional and helpful. Call them if you need anything.”

Brock J., Homeowner

73effd5db7d50bf5b2f22b9355011cc0

“Canyon State has always performed admirably for all our venues, their knowledge and expertise in their area has been appreciated by myself and a number of other owner/managers”

Mark P., Property Manager

“All I can say is AMAZING! Did an absolutely fantastic job!”

Krys B., Landlord

tina

“Canyon State service is the best we have experienced. They are honest, reasonably priced, and very reliable! I would highly recommend using their service to anyone.”

Tina S., Property Manager

wong-01

“Canyon State was great! They fixed my leak under my sink and dried things out without tearing my house apart. They squashed all the horror stories that I had heard about restoration companies. I will call them with any future emergency that I have. Highly recommendable!”

Bryan E., Homeowner

“They showed more than professionalism. I felt like they cared. Our air conditioning unit failed and water flooded our walls and carpet. We were expecting a new baby any day.

This company expedited the service and we were able to get our home cleaned up, including our drywall replaced with new carpet installed before our little son arrived! They made it personal.

Thank you for understanding how stressful it is when water restoration is needed. They handled all of the communication with the insurance company. If there is a need, I will call them first.”

Eric E., Homeowner