What our Phoenix water damage & restoration clients say…
about how much we helped them with stressful insurance claims.
|This article is part one of a series on why it is essential to choose the right restoration company. The other articles in the series focus on the importance of how well a restoration provider knows the proper precautions and legal requirements when providing damage assessments and repairs or restoration and, next, how honest and respectful with home owners the company is. Below, read (& hear) what some of our Phoenix water damage clients said about their gratitude for our help with challenging insurance claims.|
Insurance companies, ideally, are wealthy, generous, efficient organizations that will protect you from having to pay for major repairs or even for rebuilding parts of your home or commercial building. At least, that is what they are required by law to do (although sometimes it can take a little bit of “encouragement” to make sure that they do everything that they owe it to you to do).
Of course, if a big insurance company has lots of employees, some will be better informed than others. The friendly agents that sell you insurance often know very little about the process of assessing damage and restoring your home. (Even among insurance adjusters, some have much better training and expertise than others.)
Further, some employees of every insurance company have the specific assignment of reducing costs to the insurance companies. That includes the people who initially process your claim (to approve the claim) as well as the legal staff who are paid hundreds of dollars an hour to minimize the payouts made by the insurance company.
“Do NOT try to battle insurance alone!”
“I told Dane that I was having some frustrations with insurance and he asked me if he could call my [insurance] adjuster. So I gave my adjuster’s information to Dane and I did not have to worry about a thing after that. He handled everything with the insurance so it was a HUGE headache off of my shoulders! I cannot even tell you how awesome that was because… sorry, I’m gonna cry. I love Dane!
So, the initial approval from the insurance company only covered around $10,000 of repairs. After Dane went and met in person with the adjuster and his supervisor, they approved coverage for around another $70,000 of renovations.
The thing that I have learned from this… (if anyone else was in this situation), is do not go through it alone. Do NOT try to battle insurance alone! Unless you are an insurance adjuster and you know the insurance business in and out, you will lose yourself tens of thousands of dollars. So, don’t try to do it by yourself! That’s my bottom line advice to anyone who has a flood or fire or any other kind of issue.”
– Robyn M.
To hear segments of Robyn’s audio testimonial, you can hear the 57 second version here or a slightly longer version here: The best reviews for a Phoenix water damage company
“When Dane met with the insurance adjuster during the repair process, that is when I was absolutely certain that I had made the right choice by hiring Dane’s company!”
– Lorena S.
“My insurance company tried to stick me with the repair costs….”
“We had an emergency with water leaking down through the ceiling from our washing machine on the second floor. We called our insurance agent, who recommended a restoration company that I soon learned was not insured or properly licensed for the work we needed. The agent had never checked on that and was just as surprised as my wife and I were!
Weeks later, after I realized that there were serious problems with the quality of work done by
the other restoration company in Phoenix (the one that had been recommended to me by the insurance agent), we come to find out that there were even bigger problems with the insurance company and the claim for repairing the water damage. What I can say very briefly is that it is someone’s job at the insurance company to look for reasons to deny at least some part of a home owner’s claim. I understand that and I did not take it personally (or not for long) when they tried to stick me with the cost of damage that was the result of the first restoration company doing incomplete work.
So here’s the good news. When I told Dane about my situation, he helped get my insurance to approve some major costs from an electrical malfunction which had happened weeks later because of the neglect of the other restoration company in Phoenix. Overall, I was very pleasantly surprised and seriously impressed by the quality of service that Dane provides.”
– Mike G.
Could it get any worse? Unfortunately, yes
“If you weren’t here… you know, I can’t believe what would have happened. They were trying to screw me! I’m so glad you’re here. Thank you….”
To read the story of an insurance adjuster that got so aggressive in an elderly client’s home that she actually started crying (and then she reported him to his company for misconduct), click the next link. Beware, because you may find it a bit disturbing. (There is good news though, because our restoration specialist Dane was present at the time and was able to quickly de-escalate the situation and then get the adjuster’s supervisor on the phone to clarify everything, apologize, and re-assure the homeowner.) Click here to read the horror story of the “crazy adjuster.”
Next articles on why it is essential to choose the right restoration company in Phoenix:
In addition to the articles above, you can also find the above topics repeatedly raised by our past clients by reading our testimonials page: the best reviews for a Phoenix water damage repair company.
Wait, why are the pros at CANYON STATE RESTORATION so unique among Phoenix water damage & restoration companies?
Through the link below, you can skip ahead to the unique history of how our restoration company in Arizona formed. From what we understand, most companies that offer water damage and restoration services in Phoenix began as professionals in related fields (like as plumbers, carpet cleaners, or remodelers). They recognized that they could profit from expanding their services, sometimes even without acquiring any additional training or expertise. CANYON STATE RESTORATION got in to this business through a very different sequence. To learn more, click here: a refreshing contrast to other restoration companies in Arizona